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Brewers Discount (Office)
Ph. 252-758-5967
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FAQ's
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* Which credit cards do you accept?
* Can I cancel my order?
* I canceled my order but I haven't received a credit yet. How long do credits take?
*Can I return an item that is damaged, defective, or I just don't want?
*What happens if the item I ordered is not available?
*Why was I charged sales tax on my purchase?
*How long will it take to receive my order?
*Can I have an order shipped to my P.O. Box?
*Can I ship my order to a different address?
*How are shipping charges calculated?
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Shopping FAQs
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*Which credit cards do you accept?
Visa, Mastercard, American Express and Discover cards are accepted.
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*Can I cancel my order?
Yes, you can, as long as the item has not been received by the vendor or shipped. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions.
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*I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.
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*Can I return an item that is damaged, defective, or I just don't want?
If, within 10 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges.
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Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.
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*What happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:
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Offer an ALTERNATE selection of equal or greater value.
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Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.
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CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.
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*Why was I charged sales tax on my purchase?
State tax is applied to an item if Brewers Discount or the shipping vendor conducts business in the shipping address state.
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*Shipping FAQs
How long will it take to receive my order?
The standard shipping time for orders shipped via Fed Ex is 5-14 days and USPS Priority 3 to 4 days. Due to the location of our shipping location weather can delay shipping by several days.
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*Can I have an order shipped to my P.O. Box?
No. If a P.O. Box is used as a shipping address, the items are shipped by USPS Priority.
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*Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue.
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*How are shipping charges calculated?
Shipping rates are calculated as charged by either FedEx, UPS or USPS. If the items require a box which costs $4 ie kegs, a $4 box charge is added.
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Shipments outside the USA are sent by USPS priority mail. The shipment cost is exact shipping cost from the USPS plus 4% added for credit card charge. NOTE: If shipping is out of the ordinary, customer will be advised of cost prior to shipping and receive their ok prior to shipping. (Example: a large box with kegs that weighs 40 lbs)




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